FAQs

The referral program is active in UAE, KSA, BAH & India. When using Landmark’s Referral program, registered users will receive credits that can be used across any of Landmark groups E-commerce platforms (Max, Splash, Home Centre, Home Box, Shoemart, Mothercare, Centrepoint, Lifestyle). The credit received can only be used for a specific territory for which the referral is made.

The referral discount is applicable to those users who are registered and who place their first order using this link. The referrer and the referral must adhere to the following requirements in order to take part in this scheme.

The referrer (the person who is recommending their friend to shop on one of the Landmark groups e-commerce platforms) must:

1. Create a referral link (depending on which brand they would like to recommend) and use the same link for each referral they would like to make. The link does not have an expiry date. Each of our brands hold the right to stop the referral program at any given point, in which case the referrer will be notified via email.
2. The amount credited can vary from brand to brand.
3. Create an account with us or sign in.
4. Receive their credit balance, which gets added to my credits once a referral order has been completed (this will be in line with the return policy in store and can vary from brand to brand). Landmark holds the right to holding back the credit in case the order has been cancelled.
5. Not be able to transfer or negotiate their credit for cash or any other type of payment.
6. Transfer of referral credit to any other account is not allowed.
7. Must reside in UAE, KSA, BAH or India.

The referral (the person who’s being recommended to one of the Landmark groups e-commerce platforms) must:

1. This must be their first order for them to avail the referral discount.
2. If they are a guest user, they need to create an account to get the referral discount.
3. The discount code can be combinable or non-combinable depending on the time and brand that you are placing your first order from.
4. The discount may be only applicable on a basket value over a certain threshold.
5. The discount may vary from brand to brand./li>
6. The discount may vary from brand to brand.

Please also note:

1. Landmark reserves the right to accept or reject any referrals that we think are untoward or outside the terms and conditions of the program.
2. The decisions made by Landmark on these issues will be final.

We’re sorry, if you cancel or return your order, you won’t be able to use the same link. You will no longer be eligible for a discount.

Once you click on the referral link, your referral discount will be automatically applied to your basket. Make sure you’re signed in when you shop.

You will receive your referral shopping credit 30 days after your friend’s order is delivered. This credit will be added to the My Credit section in your account. You will be able to view the status of your referral credit in this section.

It’s simple:

1. Sign up to create an account with us or sign in to your existing account.
2. Go to My Referrals under My Account, where you’ll find your personal referral link.
3. Share this referral link with friends and family on social media. The more people you share it with, the more you earn!
4. Once your friend places an order, you’ll be eligible to receive shopping credit.

Yes, we have a referral programme. It allows you to earn shopping credits when you introduce your friends to any of the Landmark brands online – Centrepoint, Home Centre, Max, Home Box, Splash, Lifestyle, Mothercare or Shoe Mart.

In return, your friends get a discount when they place their first order with us.

Just remember, you need to be a registered user to to enjoy our referral programme.

1. Shukran E- Gift Card is Valid for 365 day from the date of issue.
2. Shukran E- Gift Cards are redeemable across Online/Offline “Participating Brands” of Landmark, visit www.shukran.com/giftcard to check the updated list of participating brands and store locations.
3. Shukran E- Gift Card is redeemable for full price as well as discounted items in the participating brand online/Offline stores.
4. Shukran E- Gift Card cannot be exchanged for cash either in full or part.
5. Shukran E- Gift Card can be redeemed for part value. Hence same Card can be used in multiple shopping trips across all participating Al Rashid Group Brand Stores across Bahrain.
6. Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.
7. No replacement / compensation are permissible /payable for lost E- Gift Card.
8. Mutilated or defaced E- Gift Card will not be honored.
9. E- Gift Card issued cannot be returned or refund.
10. Items purchased by the E- Gift Card are refundable, as per the refund and exchange policy of the store.
11. Shukran E- Gift Card is governed by the Shukran Gift Card T & C in force from time to time. 
12. For balance enquiry, expiry, store location & detail T & C visit www.shukran.com/giftcard or call 80001006 (toll free)

Shukran E- Gift Cards are redeemable across Online/Offline “Participating Brands” of Landmark, Centrepoint, Mothercare, Splash, Shoemart, Lifestyle, Max, Home Centre, Home Box, Shoeexpress, visit www.shukran.com/giftcard to check the updated list of participating brands and store locations.

Shukran E- Gift Card is Valid for 365 day from the date of issue.

Shukran E- Gift Card cannot be exchanged for cash either in full or part.

Shukran E- Gift Card is part redeemable. Hence same Card can be used in multiple shopping trips.

No replacement / compensation are permissible /payable for lost Shukran E- Gift Card.

Mutilated or defaced E- Gift Card will not be honored.

Shukran E- Gift Card issued cannot be returned or refund.

Items purchased online with the E- Gift Card are refundable to My Credit in the registered user's account and as a refund voucher for non-registered users. 
Items purchased from offline stores with the E- Gift Card are refundable as per the refund and exchange policy of the store.

For balance enquiry, expiry, store location & detail T & C visit www.shukran.com/giftcard, call 80001006 (toll free) or visit nearest store.

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of BHD 25 or Scheduled delivery.

If you've ordered non-furniture products before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

For your other products, delivery details will be displayed on your checkout page.

Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:

1. Shop for your Home Centre furniture.
2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
4. Select a convenient time to receive your order

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be BHD 25.

Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping page as you shop.

Your non-furniture products will be delivered the next business day, if you place your order before 3:30 PM from Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery of non-furniture products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

We're sorry, at the moment we only deliver to addresses within Bahrain.

Of course! Call us on 8000-8466 and we'll sort it out.

Yes, please keep your valid Identity Card or Passport handy to show our delivery partner when they deliver your order.

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the Bahrain and collect it at your convenience.

Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. All you need to do is show your Click & Collect order number to claim it. 

Here’s what you need to do to place a Click & Collect order:

1. Find the products you want to buy by searching for them or by browsing our departments.
2. Add these products to your basket with the 'Add to Basket' button.
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
4. Choose the store you would like to collect from using the drop down list or select it on the map.
5. Enter your payment information and click the 'Continue' button.
6. Review and pay for your order using the 'Place Your Order' button.

Click & Collect is free from your chosen store.

You’ll receive an SMS and an email when your order is ready for collection.

When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

The name of your chosen store will appear in your email confirmation.

You can collect your Home Centre order only from a Home Centre store. During checkout, you will be able to select stores that offer Click & Collect.

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, vouchers or Shukrans.

Cash on Delivery orders are excluded from Click & Collect.

You can cancel your order in the following ways:

1. Go to ‘My Account’ on our website to initiate cancellation yourself.
2. Call us on 8000-8466 and we'll help you cancel your order.

We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

We will also send you an SMS when your order is ready for collection.

You need to bring the following with you to collect your order:

1. Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet.
2. Identification. This should be either:

- Valid Identity Card.
- Valid driver's license or passport featuring a current photograph.

Yes, that’s not a problem. However, they will need to bring:

1. The confirmation email, the text message or the order confirmation in their Apple Wallet.
2. Identification. This should be either:

- Valid Identity Card.
- Valid driver's license or passport featuring a current photograph.

We’ll hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.

Please note, it may take up to 20 days for you to receive your refund:

1. 2-3 business days to ship your product back to our warehouse.
2. 2 business days to perform the quality check and issue the refund.
3. Your bank or card issuer may take an additional 2-15 days to process the transaction.

You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

Each store has a dedicated area for collections and has signs which direct you to the collection point.

Alternatively, any of our staff will be happy to point you in the right direction.

If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 8000-8466 between 9:00 AM and 9:00 PM, 7 days a week.

There are some products that we don't take back. Check our Returns Policy for more details.

Due to current restrictions, we are only able to accept Click & Collect returns online. You can return an item using the steps below:

I. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

II. Call for a pick-up

1. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
2. Call us on 8000-8466 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days.

From time to time we need to temporarily deactivate click and collect for certain stores. We will endeavour to reactivate these stores as soon as possible. In the meantime please select an alternative store or home delivery.

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:
- Products damaged by misuse or showing signs of wear, even if they are still under warranty.
- Products that have been used, altered, assembled or installed, unless they are defective.
- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
- Products that have already been assembled, unless the Home Centre team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Make sure you return your products in their original packaging within 14 days of delivery. Double-check that you've included the original invoice, as well as all the accessories, promotional gifts and warranty cards that came with your order.

Please ensure you cancel your order at least 24 hours before delivery time. The crew can take 3-5 business days to collect your returns. You will receive a refund if the item has a manufacturing defect. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 4-15 days, depending on your bank.

If you've paid by Cash on Delivery you can opt to receive your refund as a bank transfer or Return Voucher. If you prefer a bank transfer, please call Customer Support on 8000-8466‎ to raise a return request. It may then take up to 14 business days to deposit the amount in your account. To get a Return Voucher, raise your return request online or call Customer Support.

If you've paid by Shukrans or vouchers, you will receive a Return Voucher for the full value of your order to the same email address used to place the order.

You will not be able to return Home Centre furniture by raising an online return request.

Please check our returns policy for a full list of products you can't return.

Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

If you want to return part of such an order, call Customer Service or return the product to our store. Please note, you will only be able to place an online return request if you're returning the entire order.

Here's how your refund works:

Once we receive all the products we will issue the refund to your credit card, bank account, PayPal or Tabby account as the case may be.

If you paid by cash, here's how your refund works:

- If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to your Shukran Pay wallet or a Credit Voucher (in case your Shukran Pay wallet is not activated or you're a guest user).

- If you return to store, you can request for a cash refund, a Credit Voucher or a refund to your Shukran Pay wallet.

- If you place an online return request, you’ll receive a refund to your Shukran Pay wallet or a Credit Voucher (in case your Shukran Pay wallet is not activated or you're a guest user).

Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

You'll be able to return your Home Centre products (except furniture) to a Home Centre store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

If you've paid by Credit or Debit Card, here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

Your Cash on Delivery charge will only be refunded if you return your entire order.

Here’s how it works:

Return to store – If you paid by cash and then returned a product to the store, you can get a cash refund. You can also opt for a Credit Voucher or get a refund to your Shukran Pay wallet.

Call for a pickup – You can ask Customer Support to transfer your refund to your bank account or opt for a refund to your Shukran Pay wallet. Guest users can opt for a Credit Voucher.

Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to your Shukran Pay wallet, while guest users and users who have not activated Shukran Pay will get a Credit Voucher.

Credit Vouchers are valid for 12 months from the date of issue and can be used online and in-store.

Refunds to Shukran Pay wallet can be checked in the Shukran Pay section under My Account and can be used to shop any of our brands online or in-store.

Shukran Pay is a secure wallet which can be used to shop all Landmark Group brands, online or in-store. You can get instant refunds for your returns into your Shukran Pay wallet.

If you pay for a product by cash and return it, we’ll refund the amount to your Shukran Pay wallet.

Refunds for products you've shopped with Shukrans, gift cards or Credit Vouchers will only go to your Shukran Pay wallet. If not activated, then a new Credit Voucher will be issued for the refund amount.

Please note, we’ll be able to credit your refund to Shukran Pay only if you’re a registered user with an activated Shukran Pay wallet. Guest users or registered users who have not activated their Shukran Pay wallet will receive a Credit Voucher. The voucher will be valid for 12 months from the date of issue and can be used to shop any Landmark Group brand, online or in-store.

You will not be able to use your Shukran Pay balance to pay for shipping or Cash on Delivery charges.

The amount will be refunded to your Shukran Pay wallet. You can check the updated balance in My Account.

Sure. You can use the Return Voucher again after an email confirmation from us.

You’ll receive a refund for the same amount to your Shukran Pay wallet. You can then use your Shukran Pay balance to shop any of our brands, online or in-store.

If you're a guest user or a registered user who has not activated your Shukran Pay wallet, we will issue a new Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue and can be used to shop any of our brands, online or in-store.

If you want to return a part of your order, we will issue a new Credit Voucher, or a refund to your Shukran Pay wallet. The rest of the amount will be refunded to your Credit or Debit Card.

This could work in the below manner: Imagine an order with three products worth BHD 20 each, having a total value of BHD 60. The order was paid for with a Credit Voucher or Shukrans worth BHD 30 as well a Credit or Debit Card. If you return two products, your refund of BHD 40 will be split between a Credit Voucher or Shukran Pay, worth BHD 20 (refund of BHD 10 for each product) and a Credit or Debit Card refund worth BHD 20 (refund of BHD 10 for each product).

We'll credit back the balance you spent through Shukrans to your Shukran Pay wallet.

If you're a guest user or registered user who has not activated your Shukran Pay wallet, we will issue a new Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue and can be used to shop any of our brands, online or in-store.

The rest of your payment will be refunded to your Credit Card, Debit Card, PayPal or Tabby account, depending on your payment method.

No problem. After we verify your returns, we'll credit back the balance you spent through Shukrans to your Shukran Pay wallet.

If you're a guest user or registered user who has not activated Shukran Pay wallet and used a Credit Voucher, we will issue a new voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue, and can be used to shop any of our brands, online or in-store.

The remaining amount will be refunded to your Credit Card, Debit Card, PayPal or Tabby account, depending on your payment method.

It depends on whether you return your order fully or partially. If you return the entire order, your Cash on Delivery charges will be refunded. If you return only part of your order, your Cash on Delivery charges will not be refunded.

No, we're sorry, you will not be able to split your refund in any way.

If you've paid by cash, you can opt for a cash refund, a Credit Voucher (if your wallet is not activated) or a refund to your Shukran Pay wallet.

If you've paid by card, you'll receive a refund to your card or Shukran Pay or Credit Voucher (if wallet is not activated.

Your Credit Voucher will be valid for 12 months from the date of issue and can be used to shop any Landmark Group brand, online or in-store.

If you cancel the order before dispatch, the Shukrans you've spent will be credited back to your Shukran Pay wallet.

Credit Vouchers can be used to shop at any Landmark Group brand, online or in-store.

Your Credit Voucher will be valid for 12 months from the date of issue.

We'll first check your products. Once that's done, you can opt either for a Credit Voucher, or a refund to your Shukran Pay wallet.

For your cash payment, you will receive a cash refund. The amount that you've paid using Shukrans or a Credit Voucher will be returned to you either as a new Credit Voucher or refunded to your Shukran Pay wallet.

You can also opt to receive your full refund in your Shukran Pay wallet or as a Credit Voucher .

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Voucher, it is no longer eligible for a cash refund on return.

When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran Pay wallet.

Yes, you can return your order at the time of delivery.

Our Customer Support team is here to answer your questions between 9:00 AM and 10:00 PM, Sunday to Thursday. Call us on 8000-8466.

Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.

Unfortunately, no. Charity donations are non-refundable.

We're sorry, charity donations are non-refundable. Unfortunately, this applies both if you cancel the order or if we do so at our end because of stock, shipment or other issues. 

However, if you have placed a Cash on Delivery order, you will not need to pay the charity donation if you cancel your order. 

Yes, you will. We will not deduct shipping charges from your refund.

Depending on the store you selected you can collect your order from the below location:

1. Oasis Mall Juffair

   - Click & Collect Counter – Gate 2

2. Oasis Mall Rifa

   - Click & Collect Counter, Front Entrance

3. Oasis Marina Mall

   - Click & Collect Counter, Main Entrance

Due to current restrictions, we are unable to accept returns at this time.

Due to current restrictions, we are unable to accept returns at this time.

You can return your products in three easy ways.

I. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
2. Wrap and seal your products in their original packaging.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
4. We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days. If you’ve paid by cash or Benefit Debit Cards, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher. 

II. Return to Store

1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Bahrain.
2. Hand over your return - an authorised staff member will take your package.
3. We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days If you’ve paid by cash or Benefit Debit Card, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. 

III. Call for a pick-up

1. Wrap and seal your products in their original packaging.
2. Call us on 8000-8466 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

Don’t forget to check our returns policy for a list of products that you cannot return.

Yes, you can now drop off your Home Centre products to a Home Centre store across Bahrain.

Here’s what you need to do.

1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre store in Bahrain.
2. Hand over your return: An authorized staff member will take your package.
3. Receive your refund: If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account. If you’ve paid by cash, you can ask for a cash refund, Credit Note or a refund to My Credit in your account. If you’ve paid by a Benefit Debit Card, you can ask for a Credit Note or a refund to My Credit in your account.

Don't forget to check the returns policy first to see which products we don't take back.

Yes, you can make your return online in a few easy steps:

1. Go to the Order History page in your My Account section.
2. Click on the order from which you want to return products.
3. Select the specific products you want to return.
4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

You will not be able to return Home Centre furniture by raising an online return request.

Please check our returns policy for a full list of products you can't return.

When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

Yes. When scheduling a return by calling us on 8000-8466, please wrap the returned products before handing them over to our courier partner.

If you've paid for your order by Credit or Debit Card (except a Benefit Debit Card), your refund will be credited to your card or bank account.

Here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

If you've paid with a Benefit Debit Card, your refund will go to My Credit in your account (for registered users) or you will receive a Return Voucher (for guest users). This is usually done within 48 hours of the quality check. You can also call us to arrange a refund to your bank account.

Your refund will be credited to your PayPal account. Here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account.

If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.

- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.

- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Home Centre online or in-store.

My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

Here's how long it will take:

1. 2-3 business days to receive your returns.
2. 2 business days to perform a quality check and issue the refund.

If you've paid by cash, you have two choices:

1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.
2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

Here’s how your refund works:

1. If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
2. If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

You can set up your HomeCentre.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign Up' from the drop-down box.
3. Enter your name and email address.
4. Create a password and confirm it.
5. Select your gender.
6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign In with Facebook'.
3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
4. HomeCentre.com will use your Facebook details to create your HomeCentre.com account.

You’re good to go. Happy shopping!

Please note, once you create your account with us, you'll be able to shop all participating Landmark brands online, from one account. 

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account

Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing HomeCentre.com account. You can do this by calling our Customer Service team on 8000-8466. Once you’ve created your new HomeCentre.com account, you’ll be able to link it with your Shukran account from your My Account page.

To change your password, follow these easy steps:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Go to your Profile page.
4. Click on Change Password.
5. Enter your current and new password (something secure that's easy to remember), and confirm it.
6. Hit the 'Save Changes' button.

To add, delete or change your Credit or Debit Card details, follow these easy steps:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Click on the Payment link.
4. Add or delete Credit or Debit Cards as needed, and select your default payment card.

To change your billing address:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Click on the Address Book tab on the left of the page.
4. Click on the 'Add a New Address' link at the top of the page.
5. Make your changes and save your new billing address.

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Easy!

1. Find the items you want to buy by searching for them or by browsing our departments.
2. Add these items to your basket with the 'Add to Basket' button.
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
4. Enter your shipping information and click the 'Ship to this Address' button.
5. Enter your payment information and click the 'Continue' button.
6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 8000-8466, Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

At the moment, we only accept orders placed through the HomeCentre.com website or apps. 

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.

Delivery is free on orders of BHD 20 and above. If your total order value is less than BHD 20, you will be charged BHD 1 for delivery.

For Home Centre furniture, shipping charges will be BHD 25 if you select our 2-day Express delivery. Please note, you'll be able to choose either Express delivery or Scheduled delivery as you shop.

There will be an additional service charge of BHD 1 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

It’s easy. Here’s what you need to do.

If you’ve signed in to your account:

1. Go to the Order Details page in your My Account section.
2. Click on the order from which you want to cancel products.
3. Select the specific products you wish to cancel.
4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 8000-8466 and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

If you need any help along the way, give us a call on 8000-8466, Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of BHD 25 or Scheduled delivery. 

If you've ordered non-furniture products before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

For your other products, delivery details will be displayed on your checkout page.

For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.

For non-furniture orders, our delivery partner will call you to reschedule your delivery.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

Delivery is free on orders of BHD 20 and above. If your total order value is less than BHD 20, you will be charged BHD 1 for delivery.

For Home Centre furniture, shipping charges will be BHD 49 if you select our 2-day Express delivery. Please note, you'll be able to choose either Express delivery or Scheduled delivery as you shop.

There will be an additional service charge of BHD 1 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

We accept:

1. Credit and Debit Cards - Bahrain-issued or International Visa or MasterCard Credit and Debit Cards.
2. Benefit Debit Cards.
3. Cash on Delivery.
4. PayPal. 
5. Gift Cards.
6. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

Your My Credit balance can only be used to shop one of our brands online. 

Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

No, charity donations are exempted from taxes. 

No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay. 

We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.

This is a special feature that allows you to make a donation to our partner charities while placing your order. 

Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed. 

Please note, the charity donation is completely voluntary and optional. 

Find a complete list of our locations using our store locator.

Home Centre is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding Shukrans every time you shop at Home Centre.

We will deliver your Home Centre goods to a location you specify. The delivery period is within 5 days from the billing date.

Home Centre Gift Vouchers make great presents, and are available at all Home Centre stores.

All our stores have measuring tapes to help you pick furniture of the right size and better plan your purchase.

At the moment, we don’t have the facility to deliver furniture internationally. However, we can deliver your purchase to a cargo location if you’ve booked one.

We’ll send a notification to your mobile number about the estimated delivery time, 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

We’re always looking to improve your Home Centre experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

Our Returns Policy explains terms and conditions for returns, exchanges and refunds.

Home deliveries are subject to the total value purchased in store. Please contact your local Home Centre to find out whether a free delivery and assembly is applicable to you.

If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.

To upgrade or retain your Shukran member tier, you must achieve a minimum number of "qualifying transactions" in the last 12 months.
Each purchase transaction needs to be worth at least (23 BHD),  exclusive of VAT, to be considered as a "qualifying transaction" for tiering.

To upgrade or retain a Shukran Silver member tier, there must be at least 3 qualifying transactions in the last 12 months.
To upgrade or retain a Shukran Gold member tier, there must be at least 5 qualifying transactions in the last 12 months.
To upgrade or retain a Shukran Platinum member tier, there must be at least 8 qualifying transactions in the last 12 months.
All transactions will be considered for Tiering only after the return period is over, i.e. 15 days from the date of delivery. 

The minimum number of qualifying transactions must be maintained to retain your current Shukran tier.
At the end of your current member tier validity, your new member tier will be allocated based on the number of qualifying transactions made in the last 12 months.
Please do the transation by 14th of your Tier expiry month to avoid any downgrade.

Your Shukran member tier is valid till the end of the next full 12 months from the Tier start date

Each purchase transaction needs to be worth at least (23 BHD), exclusive of VAT.

Trading app/web: Please navigate to "My Account" on the App, click "See All" under member tier offers. Do inform the merchant before your transaction that you will be utilising the offer. The merchant shall provide the pin input to validate the offer during the transaction. Enjoy your Shukran member offer!

Shukran App: On the Home page check the Tier offer click "View All" to see the complete list of offers, additionally you can also click the offers icon on the navigation bar at the bottom to see the complete list offers. Do inform the merchant before your transaction that you will be utilising the offer. The merchant shall provide the pin input to validate the offer during the transaction. Enjoy your Shukran member offer!

Shukrans will be earned and redeemed based on the rates set in the territory you are shopping at.
The new Shukran member program and its corresponding tier benefits & offers are only available in Bahrain for local Bahrain members today.
Tier Bonus is only applicable for Bahrain customers transacting within Bahrain.
Bahrain customers transacting outside Bahrain will earn Shukrans as per the earn rate in the territory and concept.
Bahrain customers transacting outside Bahrain will not earn tier bonus points.
Transactions outside Bahrain with a value of BHD 23 or equivalent and above by Bahrain customers will be considered as a Qualifying transaction.
Bahrain customers cannot avail the Tier offers outside Bahrain.
Non-Bahrain customers transacting in Bahrain will not earn Tier bonus or any Tier benefit.
Non-Bahrain customers transacting in Bahrain will earn Shukrans as per the earn rate defined in Bahrain.

Members registered in Bahrain will get additional bonus Shukrans as per their Tier.
Platinum members get 25%
Gold members get 15%
Silver customers will get 10% more
The bonus is applicable only for transactions done in Bahrain

Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

If you shop at our outlets across the GCC, Jordan, Egypt or online at HomeCentre.com, this programme adds value to your shopping experience.

Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

Here’s how:

1. Sign up on HomeCentre.com.
2. Click on the Shukran tab under My Account.
3. Follow the steps provided on the page.

That's it! You’re set.

You’ll first need to create a HomeCentre.com account.

If you already have a HomeCentre.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 8000-1006 or emailing them at info@shukranrewards.com.

Yes. If you have joined Shukran from HomeCentre.com, we’ll display your card number on the confirmation page and in an email.

We will automatically link your Shukran account to your HomeCentre.com account as well, so you can earn Shukrans on HomeCentre.com immediately.

Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

Yes, you can still earn Shukrans, but you must link your HomeCentre.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.  

If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

At the moment, only Bahrain Shukran members can earn points on HomeCentre.com.

The warranty period is valid from the date of purchase.

The warranty covers manufacturing defects. Normal wear and tear or damage from misuse is not covered.

If your purchase appears to have a manufacturing defect during the warranty period, we will repair or replace the product at our discretion. (Terms & conditions apply).

Customers are required to present the original receipt as proof of purchase when returning an item under warranty.

For terms and conditions and more details about warranty of your product, click here.

Buy Now is our lightning-fast payment feature that allows you to shop faster. When you click on Buy Now, it will use your default shipping address and payment preference or give you the option to set them up as you go. All you need to do is use the ‘Buy Now’ button on a product's page and enjoy faster shopping.

You should use Buy Now to enjoy lightning-fast shopping. With Buy Now, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping and Payment pages.

If you’re interested in only one product, your shopping becomes even quicker. 

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. 

Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

Sure, you can delete a card anytime from your Payment section in My Account. Once it is deleted, your card is completely erased from our system.

You can pay by:  

1. Visa and MasterCard Credit and Debit Cards. 
2. Cash on Delivery (for any product ordered by home delivery). 
3. PayPal.
4. Shukrans, voucher codes or gift cards.

You can shop for anything and everything on HomeCentre.com with Buy Now.

If you’ve opted to shop for your Home Centre furniture with Buy Now, a calendar and a map will be displayed on the dialog box once you click on the Buy Now button. Here's how you can schedule your delivery:

1. Pin your location on the map. It will help us find you faster.
2. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
3. Select a convenient time to receive your order.

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be BHD 25. 

To make changes to your address settings, follow these easy steps:

1. Go to ‘My Account’ and click on Address Book.
2. Once you are in the Address Book section, you can:
   1. Add, edit or remove your addresses 
   2. Set a default address

Here’s how you can make changes to your payment settings:

1. Go to ‘My Account’ and click on Payment.
2. Once you are in the Payment section, you can:
   1. Add, edit or remove your cards.
   2. Set a default card.

To update your Click & Collect settings, do the following:

1. Go to ‘My Account’ and click on Click & Collect.
2. Once you are in this section, you can set or change your preferred collection store for each of our participating brands.

You can add as many cards as you want for your convenience. If you have multiple cards saved in your Payment section under My Account, it will be possible for you to select any of them as you pay.

Yes. Store your details just once in your account and enjoy the convenience of Buy Now on any of your devices.

You can find out more about the Landmark Group by visiting our corporate website.

Discount codes are valid on all products except Best Price, Must Have and non-Homecentre brand products.

Yes, we regularly run offers and promotions on HomeCentre.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

Our store locator will help you find the nearest Home Centre store.

Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Mothercare, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.

No, if you’re shopping on the Home Centre site after March 13th, you can only add Home Centre products to your basket.

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Mothercare, Lifestyle, Shoemart and Home Box.

Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Mothercare, Lifestyle, Shoemart or Home Box.

Here’s how these offers work:

Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

Please do confirm that all the products you add to the basket are eligible for the offer.

•  A cashback of BHD 10 will be credited to your PayPal account when you spend BHD 10 on HomeCentre.com.
•  BHD 10 will be credited 30 days after the purchase has been made.
•  The BHD 10 credited to your PayPal account cannot be exchanged for cash or credit.
•  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
•  The offer ends on June 10th, 2018.