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    Introducing "Shukran Express"

    Get your delivery faster with our new feature, "Shukran Express".
    Use the filter to view the products that can be delivered faster to your preferred location.

    Enter your delivery area to see products that can be delivered faster.
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    FAQs

    Help, support and information on Home Centre? You will find it here.

    refer-a-friend

    What are the terms of the Referral Programme?

    The referral program is active in UAE, KSA, BAH & India. When using Landmark’s Referral program, registered users will receive credits that can be used across any of Landmark groups E-commerce platforms (Max, Splash, Home Centre, Home Box, Shoemart, Babyshop, Centrepoint, Lifestyle). The credit received can only be used for a specific territory for which the referral is made.

    The referral discount is applicable to those users who are registered and who place their first order using this link. The referrer and the referral must adhere to the following requirements in order to take part in this scheme.

    The referrer (the person who is recommending their friend to shop on one of the Landmark groups e-commerce platforms) must:

    1. Create a referral link (depending on which brand they would like to recommend) and use the same link for each referral they would like to make. The link does not have an expiry date. Each of our brands hold the right to stop the referral program at any given point, in which case the referrer will be notified via email.
    2. The amount credited can vary from brand to brand.
    3. Create an account with us or sign in.
    4. Receive their credit balance, which gets added to my credits once a referral order has been completed (this will be in line with the return policy in store and can vary from brand to brand). Landmark holds the right to holding back the credit in case the order has been cancelled.
    5. Not be able to transfer or negotiate their credit for cash or any other type of payment.
    6. Transfer of referral credit to any other account is not allowed.
    7. Must reside in UAE, KSA, BAH or India.

    The referral (the person who’s being recommended to one of the Landmark groups e-commerce platforms) must:

    1. If they are a guest user, they need to create an account to get the referral discount.
    2. The discount code can be combinable or non-combinable depending on the time and brand that you are placing your first order from.
    3. The discount may be only applicable on a basket value over a certain threshold.
    4. The discount may vary from brand to brand.
    5. Must reside in UAE, KSA, BAH or India.

    Please also note:

    1. Landmark reserves the right to accept or reject any referrals that we think are untoward or outside the terms and conditions of the program.
    2. The decisions made by Landmark on these issues will be final.
    I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?

    We’re sorry, if you cancel or return your order, you won’t be able to use the same link. You will no longer be eligible for a discount.

    I got a referral link from my friend. How can I enjoy the referral discount?

    Once you click on the referral link, your referral discount will be automatically applied to your basket. Make sure you’re signed in when you shop.

    When will I receive my referral shopping credit?

    You will receive your referral shopping credit 30 days after your friend’s order is delivered. This credit will be added to the My Credit section in your account. You will be able to view the status of your referral credit in this section.

    How can I participate in your referral programme?

    It’s simple:

    1. Sign up to create an account with us or sign in to your existing account.
    2. Go to My Referrals under My Account, where you’ll find your personal referral link.
    3. Share this referral link with friends and family on social media. The more people you share it with, the more you earn!
    4. Once your friend places an order, you’ll be eligible to receive shopping credit.
    Do you have a referral programme and how does it work?

    Yes, we have a referral programme. It allows you to earn shopping credits when you introduce your friends to any of the Landmark brands online – Centrepoint, Home Centre, Max, Home Box, Splash, Lifestyle, Babyshop or Shoe Mart.

    In return, your friends get a discount when they place their first order with us.

    Just remember, you need to be a registered user to to enjoy our referral programme.

    Gift Card

    Gift Card Terms & Conditions
    1. Shukran E- Gift Card is Valid for 365 day from the date of issue.
    2. Shukran E- Gift Cards are redeemable across Online/Offline “Participating Brands” of Landmark, visit www.shukran.com/giftcard to check the updated list of participating brands and store locations.
    3. Shukran E- Gift Card is redeemable for full price as well as discounted items in the participating brand online/Offline stores. 
    4. Shukran E- Gift Card cannot be exchanged for cash either in full or part.
    5. Shukran E- Gift Card is part redeemable. Hence same Card can be used in multiple shopping trips across all participating Orient International Trading Brand Stores across Egypt.
    6. Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.
    7. No replacement / compensation are permissible /payable for lost E- Gift Card.
    8. Mutilated or defaced E- Gift Card will not be honored.
    9. E- Gift Card issued cannot be returned or refund.
    10. Items purchased by the E- Gift Card are refundable, as per the refund and exchange policy of the store.
    11. Shukran E- Gift Card is governed by the Shukran Gift Card T & C in force from time to time. 
    12. For balance enquiry, expiry, store location & detail T & C visit www.shukran.com/giftcard or call +20-222491100 (toll free)
    Where can I redeem my Gift Card?

    Shukran E- Gift Cards are redeemable across Online/Offline “Participating Brands” of Landmark, Centrepoint, Babyshop, Splash, Max, Home Centre, visit www.shukran.com/giftcard to check the updated list of participating brands and store locations.

    How long is my Gift Card valid?

    Shukran E- Gift Card is Valid for 365 day from the date of issue.

    Can I exchange my Gift Card for cash?

    Shukran E- Gift Card cannot be exchanged for cash either in full or part.

    Can I redeem the part value of the Gift Card?

    Shukran E- Gift Card is part redeemable. Hence same Card can be used in multiple shopping trips.

    What shall I do in case I lose my Gift Card?

    No replacement / compensation are permissible /payable for lost Shukran E- Gift Card.

    My Gift Card is damaged/defaced. What do I do?

    Mutilated or defaced E- Gift Card will not be honored.

    Can I return a Gift Card?

    Shukran E- Gift Card issued cannot be returned or refund.

    How will the amount be refunded for the returned items which I paid for with my Gift Card?

    Items purchased online with the E- Gift Card are refundable to My Credit in the registered user's account and as a refund voucher for non-registered users. 
    Items purchased from offline stores with the E- Gift Card are refundable as per the refund and exchange policy of the store.

    How I can check my card balance?

    For balance enquiry, expiry, store location & detail T & C visit www.shukran.com/giftcard, call +20-222491100 (toll free) or visit nearest store.

    Tracking and Delivery

    When will I receive my order?

    Furniture: You’ll be able to schedule a delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of EGP 3,000 or Scheduled delivery. 

    Household items: Your orders will be delivered in 3-5 business days.

    How do I select a delivery date and time for my Home Centre furniture?

    Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps: 

    1. Shop for your Home Centre furniture. 
    2. Pin your location on the Shipping page. This will help us find you faster. 
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar. 
    4. Select a convenient time to receive your order. 

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be EGP 3,000. 

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases.

    Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

    Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping section as you checkout. 

    Your Home Centre household items will be delivered in 3-5 business days.
     
    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.

    Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.
     
    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

    Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

    Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or National ID.

    Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or National ID).

    Click & Collect

    How does Click & Collect work?

    Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in Egypt and collect it at your convenience. 

    You can order household items using Click & Collect.

    Do I get any additional benefit by placing a Click & Collect order?

    Yes, you'll enjoy an additional discount on any in-store purchase on the day of pickup. All you need to do is show your Click & Collect order number to claim it.

    How do I place an order for Click & Collect?

    Here’s what you need to do to place a Click & Collect order:

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket' button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Choose the store you would like to collect from using the drop down list or select it on the map.
    5. Enter your payment information and click the 'Continue' button.
    6. Review and pay for your order using the 'Place Your Order' button.
    How much does it cost and when will I be able to collect?

    Click & Collect is free from your chosen store. 

    You will be notified once your order is at the store.

    Which store will my order go to?

    When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

    The name of your chosen store will appear in your email confirmation.

    Can I choose any store?

    You can collect your Home Centre order from a Home Centre store. During checkout, you will be able to select stores that offer Click & Collect.

    Can I change my chosen store after I placed an order using Click & Collect?

    Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

    How can I pay for my Click & Collect order?

    Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, vouchers or Shukrans.

    Cash on Delivery orders are excluded from Click & Collect.

    Can I cancel my order?

    You can cancel your order in the following ways:

    1. Go to ‘My Account’ on our website to initiate cancellation yourself.
    2. Call us on 0020-1066656139 and we'll help you cancel your order.
    How will I know when my Click & Collect order is ready?

    We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

    We will also send you an SMS when your order is ready for collection.

    What do I need to bring to collect my order?

    You need to bring the following with you to collect your order:

    - Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet.

    - Your National ID or passport.

    Can someone else collect on my behalf?

    Yes, that’s not a problem. However, they will need to bring:

    - The confirmation email, the text message or the order confirmation in their Apple Wallet. 

    - National ID or passport.

    How long will you hold my order?

    We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund.

    If you've paid by Credit or Debit card, our bank or card issuer may take an additional 4-15 days to process the transaction.

    What time shall I pick up my order?

    You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

    Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point. 

    Alternatively, any of our staff will be happy to point you in the right direction.

    I haven’t received an email or SMS to confirm my order has arrived, what do I do?

    If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 0020-1066656139 between 8:00 AM and 9:00 PM, 7 days a week.

    How can I return my Click & Collect order?

    You can return your products in 3 easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
    2. Wrap and seal your products in their original packaging.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
    4. We’ll check your returns and credit your refund to your card or bank within 4-15 days. 

    II. Return to Store

    1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Egypt.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. You can opt for a refund to your card or a Credit Note.  


    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging. 
    2. Call us on 0020-1066656139 to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
    4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. 

    Don't forget to check the returns policy first to see which products we don't take back.

    Returns Policy

    What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    Please note, you must return your products within 14 days. 
    We do not accept:

    1. Products damaged by misuse or showing signs of wear, even if they are still under warranty.
    2. Products that have been used, altered, assembled or installed, unless they are defective.
    3. Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
    4. Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
    5. Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 14 days of delivery. Double-check that you've included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.

    Are there products I cannot return by raising an online return request?

    You will not be able to return Home Centre furniture by raising an online return request.

    Please check our returns policy for a full list of products you can't return.

    What if I want to return a product that was part of a Buy 1 Get 1 offer or a Bundle promo?

    If you want to return part of such an order, call Customer Service or return the product to store. Please note, you will only be able to place an online return request if you're returning the entire order. 

    Here's how your refund works: 

    Once we receive all the products we will issue your refund to your Credit Card or bank account as the case may be. 

    If you paid by cash, here's how your refund works:
    - If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). 
    - If you return to a store, you can request a cash refund, a Credit Note or a refund to My Credit in your account. 
    - If you place an online return request, you’ll receive a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).

    What if I want to return part of an order that came with a voucher?

    Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

    If you've already spent your voucher, the value of the voucher will be deducted from your refund.

    Can I exchange my purchase for another product?

    You'll be able to return your Home Centre products (except furniture) to a Home Centre store, and use your cash refund or Credit Note to buy a new product right away.  However, you'll only receive a cash refund if you'd paid for your order by cash.

    Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

    If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

    If you've paid by Credit or Debit Card, here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 4-15 business days to process the transaction.

    I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

    Here’s how it works: 

    Return to store – If you pay by cash and then return a product to a Home Centre store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account. 

    Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher. 

    Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer.  You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online or in-store.

    My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

    What is My Credit?

    If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anything on HomeCentre.com, MaxFashion.com and Centrepointstores.com.

    Refunds for products you've shopped with Shukrans, Gift Cards or vouchers will also go to your My Credit balance in your account. 

    Please note, we’ll only credit your refund to My Credit if you’re a registered user with an online shopping account for any one of our brands. Guest users will receive a Return Voucher that they can use to shop in-store or online. Your Return Voucher will be valid for 6 months on purchases of the same brand. 

    You will not be able to use your My Credit balance to pay your Shipping or Cash on Delivery charges.

    I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?

    Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.

    I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

    Sure. You can use the Return Voucher again after an email confirmation from us.

    I paid for part of my order using My Credit balance or a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

    If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online. 

    If you're a guest user, we will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online.

    I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?    

    If you want to return a part of your order, we will issue a new Return Voucher, or a refund to My Credit (if you’re a registered user). The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

    If the value of the return is higher than the value of the voucher:
    Imagine an order with three products worth EGP 100 each, having a total value of EGP 300. The order was paid for with a Return Voucher or your My Credit balance worth EGP 150 as well a Credit or Debit Card. If you return two products, your refund of EGP 200 will be split between a Return Voucher (or My Credit balance if you’re a registered user) worth EGP 150 and a Credit or Debit Card refund worth EGP 50.

    If the value of the return is lower than the value of the voucher:
    Consider an order with three products of EGP 100 each, having a total value of EGP 300. The order was partly paid for using a Return Voucher or your My Credit balance worth EGP 150 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher (or My Credit balance if you’re a registered user) worth the value of one product, or EGP 100 in this case.

    I paid for part of my order using My Credit balance or Return Voucher and the rest with my Credit Card, Debit Card or PayPal, and then cancelled the order before it was dispatched. How is my refund processed?

    We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. 

    The rest of your payment will be refunded to your Credit Card or bank account depending on your payment method.

    I paid for part of my order using either My Credit Balance or Return Voucher and the rest of it with a Credit or Debit Card. I want to return the entire order now. How is my refund processed?

    No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. 

    If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue.  

    The remaining amount will be refunded to your Credit Card or bank account, depending on your payment method.

    I’ve just returned an order. Will my Cash on Delivery charge be refunded?

    Your Cash on Delivery charge is the additional EGP 20 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:

    1.  You’ve returned the entire order and not just a few products from it.
    2.  You’re returning the product because:
      1.  You received the wrong product.
      2.  It was damaged.
      3.  It did not match the description on the site.

     
    Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.

    If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?

    No, we're sorry, you will not be able to split your refund in any way.  
    If you've paid by cash, you can opt for a cash refund, a Credit Note or a refund to My Credit in your account. 

    If you've paid by card, you'll receive a refund to your card or you can opt for a Credit Note. 

    Your Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online or in-store.

    Where can I spend my Credit Note?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store. 

    Your Credit Note will be valid for 6 months from the date of issue.

    If I return a product that I bought with a Return Voucher to a store, how is my refund processed?

    We'll first check your products. Once that's done, you can opt either for a Credit Note, or a refund to My Credit in your account. 

    If I buy a product partly with cash and partly with My Credit balance, a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated?

    For your cash payment, you will receive a cash refund. The amount that you've paid using your My Credit balance, Return Voucher or Credit Note will be returned to you either as fresh Credit Note or refunded to My Credit in your account (if you're a registered user).

    You can also opt to receive your full refund as a Credit Note.

    I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

    No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

    If I paid for my order with Shukrans and then returned it to store, how is my refund processed?

    When you return a product to a store, the Shukrans you've spent  will be credited back to your Shukran account.

    I have other questions about returns, refunds and cancellations. Who can I call?

    Our Customer Support team is here to answer your questions between 9:00 AM and 9:00 PM, Saturday to Thursday. Call us on Hotline 15851.

    I just returned my order. Will I receive refund of charity amount?

    Unfortunately, no. Charity donations are non-refundable.

    I just cancelled my order. Will I receive refund of charity amount?

    We're sorry, charity donations are non-refundable. Unfortunately, this applies both if you cancel the order or if we do so at our end because of stock, shipment or other issues. 

    However, if you have placed a Cash on Delivery order, you will not need to pay the charity donation if you cancel your order. 

    My original household order was EGP 699 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

    Sorry, you'll lose out on the free shipping benefit if your total order value drops below EGP 699 when you return part of your order. The shipping charge will be deducted from your refund.

    Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

    What is a Credit Note and how is it different from a Return Voucher?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store. 

    If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund to My Credit in your account or in the form of a Return Voucher (if you're a guest user).  

    Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

    Returns Process

    How do I return an order?

    You can return your products in 3 easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
    2. Wrap and seal your products in their original packaging.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
    4. We’ll check your returns and credit your refund to your card or bank within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.  

    II. Return to Store

    1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Egypt.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging. 
    2. Call us on 0020-1066656139 to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
    4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

    Please note, you will not be able to return furniture to a store. And don't forget to check the returns policy first to see which products we don't take back.

    Can I return my online purchases to a store?

    Yes, you can drop off your Home Centre returns (except furniture) at any Home Centre store across Egypt.

    Here’s what you need to do. 

    1. Visit your nearest store: Wrap your items (except furniture) in their original shipping packaging and bring it along with your invoice to any Home Centre store in Egypt.
    2. Hand over your return: An authorized staff member will take your package. 
    3. After we check your returns, we'll process your refund:
      1. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. 
      2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. 

    Please note, you will not be able to return Home Centre furniture to a Home Centre store. Don't forget to check the returns policy first to see which products we don't take back.

    Can I book a return online?

    Yes, you can make your return online in a few easy steps: 

    1. Go to the Order History page in your My Account section.
    2. Click on the order from which you want to return products.  
    3. Select the specific products you want to return.
    4. Click ‘Return selected items’ .

    After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over. 

    Please do check our returns policy first to know which products you can return.

    Are there products I cannot return by raising an online return request?

    You will not be able to return Home Centre furniture by raising an online return request.

    Please check our returns policy for a full list of products you can't return.

    When will you pick up the products I want to return?

    When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

    Will you still accept a return if I've discarded the packaging?

    Yes. When scheduling a return by calling us on 0020-1066656139, please wrap the returned products before handing them over to our courier partner.

    How do I get a refund if I paid for my order by Credit or Debit Card?

    If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take: 

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 4-15 business days to process the transaction.

    How do I get a refund if I paid for my order by PayPal?

    Your refund will be credited to your PayPal account. Here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account.

    How do I get a refund if I paid for my order by cash?

    Here’s how it works: 

    Return to store – If you pay by cash and then return a product to one of our stores, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account. 

    Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher. 

    Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer.  You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.

    Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Home Centre online or in-store. 

    Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

    My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

    How do I get a refund if I paid for my order by Tabby?

    Your refund will be credited to your Tabby account. Here's how long it will take: 

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your Tabby account. 
     

    I just returned my order. When will I receive my refund?

    Here's how long it will take: 

    1. 2-3 business days to receive your returns. 
    2. 2 business days to perform a quality check and issue the refund. 

    If you've paid by cash, you have two choices:

    1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check. 
    2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account. 

    If you've paid for your order by Shukrans, you'll receive a Return Voucher or My Credit refund.

    I just cancelled an order. When will I get my refund?

    Here’s how your refund works:

    1.  If you've paid for your order by Credit or Debit Card your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
    2.  If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
    3.  As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

    My Account

    How do I create an account?

    You can set up your HomeCentre.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

    To set up your account using our Sign Up page, simply follow these steps:

    1. Click 'Sign Up' at the top of the page.
    2. Enter your name and email address in the box that pops up.
    3. Create a password. 
    4. Click 'Sign Up'.

    To set up your account with your Facebook profile, follow these steps:

    1. Click 'Sign In' at the top of the page.
    2. Click 'Sign In with Facebook'.
    3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
    4. HomeCentre.com will use your Facebook details to create your HomeCentre.com account.

    You’re good to go. Happy shopping!

    Please note, once you create your account with us, you'll be able to shop all participating Landmark brands online, from one account.

    Can I change my email address?

    We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

    Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing HomeCentre.com account. You can do this by calling our Customer Service team on 0020-1066656139. Once you’ve created your new HomeCentre.com account, you’ll be able to link it with your Shukran account from your My Account page.

    How do I change my password?

    To change your password, follow these easy steps:

    1. Sign in to your HomeCentre.com account.
    2. Go to the My Account section.
    3. Go to your Profile page.
    4. Click on 'Change Password'.
    5. Enter your current and new password (something secure that's easy to remember), and confirm it.
    6. Hit the 'Save Changes' button.
    How do I change my payment details?

    To add, delete or change your Credit or Debit Card details, follow these easy steps:

    1. Sign in to your HomeCentre.com account.
    2. Go to the My Account section.
    3. Click on the Payment link.
    4. Add or delete Credit or Debit Cards as needed, and select your default payment card.
    How do I change my billing address?

    To change your billing address:

    1. Sign in to your HomeCentre.com account.
    2. Go to the My Account section.
    3. Click on the Address Book tab on the left of the page.
    4. Click on the 'Add a New Address' link at the top of the page.
    5. Make your changes and save your new billing address.
    Is my account and payment information secure?

    Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption. 

    To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures. 

    SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

    Orders

    How do I order products online?

    Easy!

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket’ button or buy them right away with the Buy Now button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery. 

    That’s it! You’re all done.

    If you need any help along the way, give us a call on 0020-1066656139, Saturday to Thursday, 8:00 AM to 9:00 PM, so we can talk you through it.

    Can I place an order over the phone?

    At the moment, we only accept orders placed through the HomeCentre.com site or apps.

    Can I place an order without opening an online account?

    Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

    Can I place an order for a product that's out of stock?

    We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

    What factors should I consider before placing an order for a large product?

    Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.

    Will I be charged for delivery?

    Here’s how your delivery charges work:

    Furniture: Your Scheduled delivery charges will depend on your order value and your location.

    2-day Express delivery charges are EGP 3,000 on orders of any value. 

    Household items: Standard delivery is free on all orders of EGP 699 or more. If your order value is less than EGP 699, you will be charged EGP 45 for delivery. 

    There will be an additional service charge of EGP 20 on all Cash on Delivery orders. 

    Your delivery charges will be displayed during the checkout process.

    How do I cancel my order?

    It’s easy. Here’s what you need to do. 

    If you’ve signed in to your account: 

    1. Go to the Order Details page in your My Account section.
    2. Click on the order from which you want to cancel products.  
    3. Select the specific products you wish to cancel.
    4. Click ‘Cancel selected items’.

    That’s it! You’re done.

    If you’re a guest user:

    Call us on 0020-1066656139 and we'll help you cancel your order. 

    Do remember that you can only cancel orders that are in the Processing stage. 

    However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

    I was disconnected from the internet while my order was being processed. How do I complete my order?

    That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again. 

    If you need any help along the way, give us a call on 0020-1066656139, Saturday to Thursday, 8:00 AM to 9:00 PM, so we can talk you through it.

    Shipping

    When will I receive my order?

    Furniture: You’ll be able to schedule a delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of EGP 3,000 or Scheduled delivery. 

    Household items: Your orders will be delivered in 3-5 business days.

    What if I am not at home when my order arrives?

    It depends on the shipping method you choose.

    Furniture: If you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time. 

    Household items: If you’ve ordered household products with standard delivery, our delivery partner will call you to reschedule your delivery. If you miss this delivery, they will make two more attempts. If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

    Delivery will take a little longer for certain areas.

    Will I be charged for delivery?

    Here’s how your delivery charges work:

    Furniture: Your Scheduled delivery charges will depend on your order value and your location.

    2-day Express delivery charges are EGP 3,000 on orders of any value. 

    Household items: Standard delivery is free on all orders of EGP 699 or more. If your order value is less than EGP 699, you will be charged EGP 45 for delivery. 

    There will be an additional service charge of EGP 20 on all Cash on Delivery orders. 

    Your delivery charges will be displayed during the checkout process.

    Payments

    How can I pay for my order?

    We accept: 
     

    1. Credit and Debit Cards - Egypt-issued or International Visa or MasterCard Credit and Debit Cards.
    2. Cash on Delivery.
    3. My Credit.
    4. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
    Can I place an order online without a Credit or Debit Card?

    Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

    Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online.

    What is the instalment programme?

    Simple – just pay for any large order in easy installments. A number of banks allow you to pay for products on our site in installments when you use select cards.

    If your order and card are eligible for installments, you will be able to select the tenure you prefer during checkout.

    How do I pay with instalments?

    Here’s how:

    1. At the payment section, choose Pay by Card. 
    2. Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
    3. Select the tenure you prefer from the available options. 
    4. Click on Pay Now.

    Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using  installments.

    Are all orders eligible for instalments?

    It will depend on the minimimum order value as decided by your bank. Different banks and cards have different minimum order values. Take a look at the table below.

     Bank  Min. Order
     Attijariwafa  500
     Banque Misr  500
     CIB  500
     ENBD  500
     Alex bank  500
     Bank Audi  500
     Mashreq  500

    Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments. If your bank or payment partner rejects your request, approach them to understand why your request for installments was not approved. In such cases, you can choose to cancel your order.

    For which Credit Cards are instalments available?

    We support the following Credit Cards from the banks listed below:

    Attijariwafa
    Banque Misr
    CIB
    ENBD
    Alex bank
    Bank Audi
    Mashreq
    What tenure options are available?

    You can choose to pay in easy installments of different durations with Credit Cards from the following banks.

    Bank Tenure Options
    Attijariwafa 3,6,12,18,24 and 36 months
    Banque Misr 6,12,24 and 36 months
    CIB 10,12,18,24,30 and 36 months
    ENBD 6,9,12,18,24 and 36 months
    Alex bank 6,12,18,24 and 36 months 
    Bank Audi 6,12,18,24,36 and 48 months
    Mashreq 3,6,9,12,18,24 and 36 months


     You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.

    Will I be charged interest on instalments?

    Yes, you will be charged interest as well as processing fees and this will vary from bank to bank and depend on your total. 

      Interest Paid
    Bank/ Months 3 6 9 10 12 18 24 30 36 48
    Attijariwafa 1.60% 1.60%     1.60% 1.60% 1.60%   1.60%  
    Banque Misr   1.70%     1.70%   1.70%   1.70%  
    CIB   2.13%   2.13% 1.96% 1.96% 1.79% 1.79% 1.79%  
    ENBD   1.50% 1.50%   1.50% 1.50% 1.50%   1.50%  
    Alex bank   1.15%     1.15% 1.15% 1.15%   1.15%  
    Bank Audi   1.75%     1.75% 1.75% 1.75%   1.75% 1.75%
    Mashreq 23% p.a. 23% p.a. 23% p.a.   23% p.a. 23% p.a. 23% p.a.   23% p.a.  

     Please note that the full amount will be charged on your card on the day of the transaction.

    What happens if I cancel the order in the middle of my tenure?

    If you cancel or return an order purchased on installments, we will initiate the refund as per our Return Policy. Once that's done, you can contact your bank to confirm how the installment scheme on your Credit Card has been modified, or for any queries on foreclosure.

    How is the instalment charged on my Credit Card?

    Here's how it works:

    - As soon as you complete your order, the full amount will be charged on your Credit Card.

    - Within 3-7 days, your bank will convert this into installments.

    - Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of EGP 10,000. If you opt for a 3-month instalment period with each instalment being EGP 2,500, your bank will block EGP 2,500 of your credit limit. Your available credit limit after the purchase will only be EGP 7,500. Your credit limit will be released as and when you pay your installments.

    Do I have to pay VAT on my charity donation?

    No, charity donations are exempted from taxes. 

    Do you provide a choice of charities?

    No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay. 

    I would like to make a charity donation without placing an order. How can I do this?

    We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.

    What is a charity donation?

    This is a special feature that allows you to make a donation to our partner charities while placing your order. 

    Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed. 

    Please note, the charity donation is completely voluntary and optional. 

    In-Store

    Where are your stores located?

    Find a complete list of our locations using our store locator.

    I’m a frequent Home Centre shopper. Do you offer a loyalty programme?

    Home Centre is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding Shukrans every time you shop at Home Centre.

    Will my purchase be delivered to my residence? How long will it take?

    We will deliver your Home Centre goods to a location you specify. The delivery period is within 5 days from the billing date.

    Do you have Gift Vouchers?

    Home Centre Gift Vouchers make great presents, and are available at all Home Centre stores.

    How do I know whether the furniture I buy will fit my house?

    All our stores have measuring tapes to help you pick furniture of the right size and better plan your purchase.

    Can my items be delivered internationally?

    At the moment, we don’t have the facility to deliver furniture internationally. However, we can deliver your purchase to a cargo location if you’ve booked one.

    Can my purchase be delivered at a time that’s convenient to me?

    We’ll send a notification to your mobile number about the estimated delivery time, 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

    I’d like to share some feedback with Home Centre. How do I do that?

    We’re always looking to improve your Home Centre experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

    What is your returns and exchange policy?

    Our Returns Policy explains terms and conditions for returns, exchanges and refunds.

    Are there any charges for home deliveries?

    Home deliveries are subject to the total value purchased in store. Please contact your local Home Centre to find out whether a free delivery and assembly is applicable to you.

    Have other questions?

    If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.

    Shukrans

    What is Shukran?

    Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

    If you shop at our outlets across Egypt or online at HomeCentre.com, this programme adds value to your shopping experience.

    Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

    How do I join Shukran?

    Here’s how:

    1. Sign up on HomeCentre.com.
    2. Click on the Shukran tab under My Account.
    3. Follow the steps provided on the page.

    That's it! You’re set.

    I already have a Shukran membership. How do I earn Shukrans on my online purchases?

    You’ll first need to create a HomeCentre.com account.

    If you already have a HomeCentre.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

    Once you link your accounts, you will be able to earn Shukrans on all your online purchases.

    I've signed up for Shukran online but haven't received my membership card. Who should I contact?

    If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

    To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

    If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on +20 2 2249 1100 or emailing them at info@shukranrewards.com.

     

    Do I get a Shukran membership number after signing up online?

    Yes. If you have joined Shukran from HomeCentre.com, we’ll display your card number on the confirmation page and in an email.

    We will automatically link your Shukran account to your HomeCentre.com account as well, so you can earn Shukrans on HomeCentre.com immediately.

    How much does it cost to join Shukran?

    Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

    I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?

    Yes, you can still earn Shukrans, but you must link your HomeCentre.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.  

    Will I lose my Shukrans if I return an item?

    If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account. 

    If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

    Can I earn points on vouchers?

    No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

    How can I pay with my Shukrans?

    To pay with your Shukrans, your HomeCentre.com and Shukran accounts must be linked.

    Here's how to link them together:

    You’ll first need to create a HomeCentre.com account.

    If you already have a HomeCentre.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

    And here's how you can pay with your Shukrans:

    1. Sign in to your account on HomeCentre.com.
    2. On Checkout, you'll see the 'Pay with Shukrans' slider which will help you decide how many points you can spend. 
    3. Use the slider to get your desired savings.

    That's it!

    How do I check my Shukran balance?

    There are four different ways in which you could check your balance:

    1. 1. Sign in and click on the Shukran tab in the My Account section. 
    2. 2. Take a look at the Shukran slider during checkout. 
    3. 3. Sign in to your account on www.shukranrewards.com
    4. 4. Call the Shukran team on +20 2 2249 1100 or send an email to info@shukranrewards.com.
    How do I know if I am eligible to spend my Shukrans?

    After you have linked your Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

    If you think that the Shukrans in your account are incorrect, contact the Shukran team on +20 2 2249 1100 or email them at info@shukranrewards.com.

    When can I start using my Shukrans?

    You can start redeeming/spending Shukran points immediately after they have been credited. They will be valid for 24 months after they have been credited.

    Are there restrictions on spending Shukrans?

    You’ll have to spend a minimum of 200 Shukrans at a time, which is equal to EGP 20. There is no maximum spending limit. 

    Please note that your Shukrans will not cover Shipping or Cash on Delivery charges.

    Can I earn and spend Shukrans across all the countries in which Shukran operates?

    At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

    What happens when I spend my Shukrans and then return an order?

    When you return an order placed using Shukrans, we'll issue a refund to My Credit in your account. If you're a guest user, you'll receive a Return Voucher for the value of the Shukrans spent.

    Your My Credit balance can be used to shop any of our brands online, while the Return Voucher will be valid only for Home Centre brand purchases online or in-store.

    When happens when I spend my Shukrans and then cancel an order?

    When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. It will either be refunded to My Credit in your account or emailed to you as a Return Voucher (if you're a guest user). The Shukrans you've earned on your order will be taken back.

    I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?

    This usually happens if you do not have the required minimum of 200 points.

    If you have 200 points and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account. 

    Please contact the Shukran team on +20 2 2249 1100 or email info@shukranrewards.com for more information.

    I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?

    If you get your verification code wrong too many times while attempting to link your Shukran and HomeCentre.com accounts, your account will be locked for security reasons.

    Please call us on 0020-1066656139 and we'll help you unlock it.

    How do I update my already-linked Shukran card number with a new one?

    We can definitely help you update your Shukran card details. Call the Shukran team on +20 2 2249 1100 or email them at info@shukranrewards.com to get it sorted out!

    How do I change my personal information on my Shukran account?

    To make changes to the personal details on your Shukran account, you could: 

    - Sign in to your online account at www.shukranrewards.com

    - Contact the Shukran team on +20 2 2249 1100.

    - Send an email to info@shukranrewards.com.

    Will my card stop working if I don’t use it?

    No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

    How do I cancel my Shukran membership?

    To cancel your Shukran membership:

    - Contact the Shukran team at +20 2 2249 1100, or  

    - Send an email to info@shukranrewards.com.

    Can I transfer my Shukrans?

    No, you cannot transfer your Shukrans.

    Buy Now

    What is Buy Now?

    Buy Now is our lightning-fast payment feature that allows you to shop faster. When you click on Buy Now, it will use your default shipping address and payment preference or give you the option to set them up as you go. All you need to do is use the ‘Buy Now’ button on a product's page and enjoy faster shopping.

    Why should I use Buy Now?

    You should use Buy Now to enjoy lightning-fast shopping. With Buy Now, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping and Payment pages.
     
    If you’re interested in only one product, your shopping becomes even quicker.

    How safe is Buy Now?

    For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. 

    Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

    Can I delete a card that has been saved?

    Sure, you can delete a card anytime from your Payment section in My Account. Once it is deleted, your card is completely erased from our system.

    What kinds of payment methods does Buy Now support?

    You can pay by:  

    1. Visa and MasterCard Credit and Debit Cards. 
    2. Cash on Delivery (for any product ordered by home delivery). 
    3. Shukrans, voucher codes or gift cards.
    What products can I buy with Buy Now?

    You can shop for anything and everything on HomeCentre.com with Buy Now.

    How do I select a delivery date and time for my Home Centre furniture when using Buy Now?

    If you’ve opted to shop for your Home Centre furniture with Buy Now, a calendar and a map will be displayed on the dialog box once you click on the Buy Now button. Here's how you can schedule your delivery:

    1. Pin your location on the map. It will help us find you faster.
    2. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    3. Select a convenient time to receive your order.

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be EGP 3,000.

    How do I make changes to my Buy Now default settings?

    To make changes to your address settings, follow these easy steps.

    1.  Go to ‘My Account’ and click on Address Book.
    2.  Once you are in the Address Book section, you can:
      1. Add, edit or remove your addresses.
      2. Set a default address.

    Here’s how you can make changes to your payment settings:

    1.  Go to ‘My Account’ and click on Payment.
    2.  Once you are in the Payment section, you can:
      1. Add, edit or remove your cards.
      2. Set a default card.

     
    To update your Click & Collect settings, do the following:

    1. Go to ‘My Account’ and click on Click & Collect.
    2. Once you are in this section, you can set or change your preferred collection store for each of our participating brands.

     

    Can I store more than one card in my Buy Now settings?

    You can add as many cards as you want for your convenience. If you have multiple cards saved in your Payment section under My Account, it will be possible for you to select any of them as you pay.

    Does Buy Now work on the mobile site and on your apps?

    Yes. Store your details just once in your account and enjoy the convenience of Buy Now on any of your devices.

    Other Information

    How do buy 1, get 1 or buy 2 get 1 offers work?

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

    Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

    Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

    Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on HomeCentre.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

    How do I locate the store nearest to me?

    Our store locator will help you find the nearest Home Centre store.

    QNB Bank Offer T&C:

    - Extra 5% discount auto-applied on QNB credit cards. 
    - Valid on all products.
    - Valid from 21 March 2022 to 2 April 2022. 
    - Exchange and refund shall be as per the Home Centre exchange and return policy. 
    - Shukran points are awarded as per the policy.