FAQs

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of BHD 25 or Scheduled delivery. 

If you’ve ordered household products, they will be delivered in 4-5 business days.

For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.

For non-furniture orders, our delivery partner will call you to reschedule your delivery.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

Delivery is free on orders of BHD 20 and above. If your total order value is less than BHD 20, you will be charged AED 10 for delivery.

If you opt for Express delivery of your Home Centre furniture, shipping charges will be BHD 25.

There will be an additional service charge of BHD 1 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

Easy!

1. Find the items you want to buy by searching for them or by browsing our departments.
2. Add these items to your basket with the 'Add to Basket' button.
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
4. Enter your shipping information and click the 'Ship to this Address' button.
5. Enter your payment information and click the 'Continue' button.
6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 8000-8466, Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

At the moment, we only accept orders placed through the HomeCentre.com website or apps. 

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.

Delivery is free on orders of BHD 50 and above. If your total order value is less than BHD 50, you will be charged BHD 1 for delivery.

For Home Centre furniture, shipping charges will be BHD 25 if you select our 2-day Express delivery. Please note, you'll be able to choose either Express delivery or Scheduled delivery as you shop.

There will be an additional service charge of BHD 1 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

It’s easy. Here’s what you need to do.

If you’ve signed in to your account:

1. Go to the Order Details page in your My Account section.
2. Click on the order from which you want to cancel products.
3. Select the specific products you wish to cancel.
4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 8000-8466 and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

If you need any help along the way, give us a call on 8000-8466, Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of BHD 25 or Scheduled delivery.

If you’ve ordered household products, they will be delivered in 4-5 business days.

Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:

1. Shop for your Home Centre furniture.
2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
4. Select a convenient time to receive your order

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be BHD 25.

Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping page as you shop.

Your non-furniture products will be delivered in 4-5 business days.

Delivery of non-furniture products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

We're sorry, at the moment we only deliver to addresses within Bahrain.

Of course! Call us on 8000-8466 and we'll sort it out.

Yes, please keep your valid Identity Card or Passport handy to show our delivery partner when they deliver your order.

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference.

That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system.

Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

To enable FastPay, follow these easy steps:

1.Create a HomeCentre.com account or sign in to your existing one.
2.Go to the FastPay section in My Account and click on 'Get Started Now'.
3.Select a payment method - either Cash on Delivery or Credit or Debit Card.
3.1.If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
3.2.If you choose Cash on Delivery, click on 'Save & Continue to Shipping'.
4.Now enter your shipping address. You can either select an existing address or add a new one.
5.Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

FastPay supports Visa and MasterCard Credit and Debit Cards.

Absolutely! Select 'Cash on Delivery' as your default payment method and shop away.

You can shop for anything and everything on HomeCentre.com with FastPay.

If you’ve opted to pay for your Home Centre furniture by FastPay, a calendar and a map will be displayed on the product page once you click on the FastPay button. Here's how you can schedule your delivery:

1. Pin your location on the map. This is optional, but it will help us find you faster.
2. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
3. Select a convenient time to receive your order.

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be BHD 25. 

To make changes to your FastPay settings, follow these easy steps.

1. Go to ‘My Account’ and click on FastPay.
2. Once you are at the FastPay page, you can:
   1. Change your default card.
   2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the 'Set as default' button right next to your preferred option.

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our iPhone and Android apps.

You can set up your HomeCentre.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign Up' from the drop-down box.
3. Enter your name and email address.
4. Create a password and confirm it.
5. Select your gender.
6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign In with Facebook'.
3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
4. HomeCentre.com will use your Facebook details to create your HomeCentre.com account.

You’re good to go. Happy shopping!

Please note, once you create your account with us, you'll be able to shop all participating Landmark brands online, from one account. 

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account

Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing HomeCentre.com account. You can do this by calling our Customer Service team on 8000-8466. Once you’ve created your new HomeCentre.com account, you’ll be able to link it with your Shukran account from your My Account page.

To change your password, follow these easy steps:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Go to your Profile page.
4. Click on Change Password.
5. Enter your current and new password (something secure that's easy to remember), and confirm it.
6. Hit the 'Save Changes' button.

To add, delete or change your Credit or Debit Card details, follow these easy steps:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Click on the Payment link.
4. Add or delete Credit or Debit Cards as needed, and select your default payment card.

To change your billing address:

1. Sign in to your HomeCentre.com account.
2. Go to the My Account section.
3. Click on the Address Book tab on the left of the page.
4. Click on the 'Add a New Address' link at the top of the page.
5. Make your changes and save your new billing address.

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

You can return your products in three easy ways.

I. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

II. Return to Store

1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in the UAE.
2. Hand over your return - an authorised staff member will take your package.
3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

III. Call for a pick-up

1. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
2. Call us on 8000-8466 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

Yes, you can now drop off your Home Centre products to a Home Centre store across the Bahrain.

Here’s what you need to do.

1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre store in the Bahrain.
2. Hand over your return: An authorized staff member will take your package.
3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.

Yes, you can make your return online in a few easy steps:

1. Go to the Order History page in your My Account section.
2. Click on the order from which you want to return products.
3. Select the specific products you want to return.
4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

Yes. When scheduling a return by calling us on 8000-8466, please wrap the returned products before handing them over to our courier partner.

You will not be able to return the following online:

1. Any Mothercare product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
2. Home Centre furniture.

Please check our returns policy for a full list of products you can't return.

When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

If you've paid for your order by cash, you'll receive a Return Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop on Home Centre products online.

Each Return Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

Here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

If you've paid for your order by cash or Shukrans, you'll receive a Return Voucher within 48 hours of the quality check.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

Here’s how your refund works:

1. If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
2. If you’ve paid using a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.
3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Products damaged by misuse or showing signs of wear, even if they are still under warranty.

- Products that have been used, altered, assembled or installed, unless they are defective.

- Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

- Toiletries and perfumes.

- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

We will accept returns on your Home Centre purchases if:

- You have purchased it within the last 30 days.

- You have the original invoice.

- The item has not been used in any way.

- The item is not damaged.

You will receive a refund if:

- The item has a manufacturing defect.

- You cancel your order at least (24) hours before the delivery time.

Our crew can take 3-5 business days to collect your returns. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 2-15 days, depending on your bank.

If you've paid by Cash on Delivery or Shukrans, you will receive a Return Voucher for the full value of your order. 

You will not be able to return the following online:

1. Any Mothercare product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
2. Home Centre furniture.

Please check our returns policy for a full list of products you can't return.

Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.

Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Sorry, you'll lose out on the free shipping benefit if your total order value drops below BHD 50 when you return part of your order. The shipping charge will be deducted from your refund.

Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

You'll be able to return your Home Centre products (except furniture) to a Home Centre store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

If you've paid by Credit or Debit Card, here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

Yes, if you pay by cash and then return a product to a Home Centre store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online or in-store.

If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.

Sure. You can use the Return Voucher again after an email confirmation from us.

We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online.

We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.

No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit or Debit Card.

If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

1. If the value of the return is higher than the value of the voucher: Imagine an order with three products worth BHD 2 each, having a total value of BHD 6. The order was paid for with a Return Voucher worth BHD 3 and a Credit or Debit Card. If you return two products, your refund amount of BHD 4 will be split between a Return Voucher worth BHD 3 and a Credit or Debit Card refund worth BHD 1.
2. If the value of the return is lower than the value of the voucher: Consider an order with three products of BHD 2 each, having a total value of BHD 6. The order was partly paid for using a Return Voucher worth BHD 3 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or BHD 2 in this case.

Your Cash on Delivery charge is the additional BHD 1 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:

1. You’ve returned the entire order and not just a few products from it.
2. You’re returning the product because:
   1.  You received the wrong product.
   2.  It was damaged.
   3.  It did not match the description on the site.

Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.

Yes, you can now drop off your Home Centre products (except furniture) to a Home Centre store across the Bahrain.

Here’s what you need to do:

1. Visit your nearest store: Wrap your returns (except furniture) in their original shipping packaging and bring it along with your invoice to any Home Centre store in the Bahrain.
2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.

No, we're sorry, you will not be able to split your refund in any way.

If you've paid by cash, you can opt for either a cash refund or a Credit Note.

If you've paid by card, you'll receive a refund to your card, or you can opt for a Credit Note.

Your Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online or in-store.

When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store.

If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop Home Centre products online or in-store.

Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store.

Your Credit Note will be valid for 6 months from the date of issue.

After checking your products, we will issue a Credit Note for the value of your returns.

For your cash payment, you will receive a cash refund. The amount that you've paid using a Return Voucher or Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran account.

Yes, you can return your order at the time of delivery.

Our Customer Support team is here to answer your questions between 9:00 AM and 10:00 PM, Sunday to Thursday. Call us on 8000-8466.

We accept:

1. Credit and Debit Cards - Bahrain-issued or International Visa or MasterCard Credit and Debit Cards.
2. Cash on Delivery.
3. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount. 

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

If you shop at our outlets across the GCC, Jordan, Egypt or online at HomeCentre.com, this programme adds value to your shopping experience.

Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

Here’s how:

1. Sign up on HomeCentre.com.
2. Click on the Shukran tab under My Account.
3. Follow the steps provided on the page.

That's it! You’re set.

You’ll first need to create a HomeCentre.com account.

If you already have a HomeCentre.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 8000-1006 or emailing them at info@shukranrewards.com.

Yes. If you have joined Shukran from HomeCentre.com, we’ll display your card number on the confirmation page and in an email.

We will automatically link your Shukran account to your HomeCentre.com account as well, so you can earn Shukrans on HomeCentre.com immediately.

Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

Yes, you can still earn Shukrans, but you must link your HomeCentre.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.  

If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited. 

At the moment, only Bahrain Shukran members can earn points on HomeCentre.com.

To pay with your Shukrans, your HomeCentre.com and Shukran accounts must be linked.

Here's how to link them together:

You’ll first need to create a HomeCentre.com account.

If you already have a HomeCentre.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

And here's how you can pay with your Shukrans:

1. Sign in to your account on HomeCentre.com.
2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount.
3. Use the slider to get your desired savings.

That's it!

There are four different ways in which you could check your balance:

1. Sign in and click on the Shukran tab in the My Account section.
2. Take a look at the Shukran slider on the Basket or Payment page during checkout.
3. Sign in to your account on www.shukranrewards.com.
4. Call the Shukran team on 8000-1006 or send an email to info@shukranrewards.com.

After you have linked your Bahrain Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

If you think that the Shukrans in your account are incorrect, contact the Shukran team on 8000-1006 or email them at info@shukranrewards.com.

You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.

You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to BHD 0.1. There is no maximum spending limit.

Please note that your Shukrans will not cover Shipping or Cash on Delivery charges. 

At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

When you return an order placed using Shukrans, we'll issue a Return Voucher for the value of the Shukrans spent.

This voucher will be valid only on purchases from HomeCentre.com, for 6 months from the date of issue.

When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. A Return Voucher for that amount will be emailed to you. The Shukrans you've earned on your order will be taken back.

This usually happens if you do not have the required minimum of 200 Shukrans.

If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.

Please contact the Shukran team on 8000-1006 or email info@shukranrewards.com for more information.

If you get your verification code wrong too many times while attempting to link your Shukran and HomeCentre.com accounts, your account will be locked for security reasons.

Please call us on 8000-8466 and we'll help you unlock it.

We can definitely help you update your Shukran card details. Call the Shukran team on 8000-1006 or email them at info@shukranrewards.com to get it sorted out!

To make changes to the personal details on your Shukran account, you could:

- Sign in to your online account at www.shukranrewards.com.

- Contact the Shukran team on 8000-1006.

- Send an email to info@shukranrewards.com.

No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

To cancel your Shukran membership:

- Contact the Shukran team at 8000-1006, or

- Send an email to info@shukranrewards.com.

No, you cannot transfer your Shukrans.

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the Bahrain and collect it at your convenience.

Here’s what you need to do to place a Click & Collect order:

1. Find the products you want to buy by searching for them or by browsing our departments.
2. Add these products to your basket with the 'Add to Basket' button.
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
4. Choose the store you would like to collect from using the drop down list or select it on the map.
5. Enter your payment information and click the 'Continue' button.
6. Review and pay for your order using the 'Place Your Order' button.

Click & Collect is free from your chosen store.

Your order can be collected in 4-5 business days. We’ll send you an SMS when it is ready for collection.

When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

The name of your chosen store will appear in your email confirmation.

It depends on the products in your basket. If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand. If this brand is one of the Centrepoint brands, Centrepoint stores will be offered as additional pick-up points apart from the brand stores.

For multi concept basket, Click & Collect will be offered only if all the concepts are part of Centrepoint (Mothercare, Lifestyle, Splash, Shoe Mart). In this scenario, your pick-up point will be only Centrepoint stores.

During checkout you will only see the stores which have Click & Collect available.

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, vouchers or Shukrans.

Cash on Delivery orders are excluded from Click & Collect.

You can cancel your order in the following ways:

1. Go to ‘My Account’ on our website to initiate cancellation yourself.
2. Call us on 8000-8466 and we'll help you cancel your order.

We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

We will also send you an SMS when your order is ready for collection.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

You need to bring either the SMS you receive or your email confirmation. This can either be printed or on your smart phone or tablet.

We will also need to see a form of identification to make sure that we are giving your order to the right person.

This needs to be either:

1. Valid Identity Card
2. Valid driver's license or passport featuring a current photograph

Yes, that’s not a problem. However, they will need to bring a copy of the email or SMS confirmation, either printed or on a smart phone or tablet, and their own photo ID.

We’ll hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.

Please note, it may take up to 20 days for you to receive your refund:

1. 2-3 business days to ship your product back to our warehouse.
2. 2 business days to perform the quality check and issue the refund.
3. Your bank or card issuer may take an additional 2-15 days to process the transaction.

You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

Each store has a dedicated area for collections and has signs which direct you to the collection point.

Alternatively, any of our staff will be happy to point you in the right direction.

If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 8000-8466 between 9:00 AM and 9:00 PM, 7 days a week.

There are some products that we don't take back. Check our Returns Policy for more details.

You can return your products in three easy ways.

I. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

II. Return to Store

1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in the Bahrain.
2. Hand over your return - an authorised staff member will take your package.
3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card or a Credit Note that you can spend instantly in-store or online.

III. Call for a pick-up

1. Wrap and seal your products in their original packaging or call us at 8000-8466 if you no longer have it or need any kind of help.
2. Call us on 8000-8466 to schedule a pick-up time and location.
3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days.

Our store locator will help you find the nearest Home Centre store.

Yes, we regularly run offers and promotions on HomeCentre.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

You can find out more about the Landmark Group by visiting our corporate website.

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

Find a complete list of our locations using our store locator.

Home Centre is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding Shukrans every time you shop at Home Centre.

We will deliver your Home Centre goods to a location you specify. The delivery period is within 5 days from the billing date.

Home Centre Gift Vouchers make great presents, and are available at all Home Centre stores.

All our stores have measuring tapes to help you pick furniture of the right size and better plan your purchase.

At the moment, we don’t have the facility to deliver furniture internationally. However, we can deliver your purchase to a cargo location if you’ve booked one.

We’ll send a notification to your mobile number about the estimated delivery time, 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

We’re always looking to improve your Home Centre experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

Our Returns Policy explains terms and conditions for returns, exchanges and refunds.

Home deliveries are subject to the total value purchased in store. Please contact your local Home Centre to find out whether a free delivery and assembly is applicable to you.

If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.