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Here's how the returns process works.
Go to Order History in My Account, select the products you want to return and place a return request.
Wrap and seal your products in their original packaging or call us at 800-123-HOME (800-1234663) if you no longer have it.
Our courier partner may take 2-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.
We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.
Please note, you can’t return Home Centre furniture to a Home Centre store. You also can't return Home Box products that you’ve ordered with Scheduled Delivery to a Home Box store.
This will be emailed to you after your products are delivered.
Wrap your products in their original packaging and bring them over with your return slip and invoice to any Home Centre store.
An authorised staff member will take your package and hand you an acknowledgement receipt.
If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note. If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account.
Speak to us at 800-123-HOME (800-1234663) to schedule a pick-up time and location. Make sure you fill out the return slip first.
We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 7-14 days. If you’ve paid by cash, you can opt either for a transfer to your bank account, or a Return Voucher. If you’ve paid by SADAD, you’ll receive a Return Voucher.
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