FAQs

Help, support and information on Home Centre? You will find it here.

Shipping

When will I receive my order?

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250, or our free Standard delivery.

If you've ordered non-furniture products before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

What if I am not at home when my order arrives?

For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.

For non-furniture orders, our delivery partner will call you to reschedule your delivery.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

Are there areas you don't deliver to?

We're sorry, we don't deliver to free zones.

Does delivery take longer to some areas?

Delivery times will vary for the following areas:

Special areas (once a week):
Hatta
Hatta Road
Hatta Area
Lahabab
Madam
Delma Island
Al Ghuwaifat

Western Region 1 (alternate days):
Bida Zayed
Marfa
Tarif
Al Barakkah
Al Aryam Island
Bidda Al Motawah
Madinat Zayed
Liwa

Western Region 2 (alternate days):
Al Hamra Island
Yasat Ali Island
Abu Al Abyad Island
Ruwais
Sila
Shuwayhat Island
Gayathi
Sir Bani Yas Island
Sila

Will I be charged for delivery?

Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

If you opt for Express delivery of your Home Centre furniture, shipping charges will be AED 250.

There will be an additional service charge of AED 10 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

Orders

How do I order products from HomeCentre.com?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 800-MYHOME (800-694663), Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the HomeCentre.com website or apps. 

Can I place an order without opening an online account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

What factors should I consider before placing an order for a large item?

Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.

Will I be charged for delivery?

Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

For Home Centre furniture, shipping charges will be AED 250 if you select our 2-day Express delivery. Please note, you'll be able to choose either Express delivery or free standard delivery as you shop.

There will be an additional service charge of AED 10 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

How do I cancel my order?

It’s easy. Here’s what you need to do.

If you’ve signed in to your account:

  1. Go to the Order Details page in your My Account section.
  2. Click on the order from which you want to cancel products.
  3. Select the specific products you wish to cancel.
  4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 800-MYHOME (800-694663) and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

I was disconnected from the internet while my order was being processed.  How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

If you need any help along the way, give us a call on 800-MYHOME (800-694663), Saturday to Thursday, 9:00 AM to 10:00 PM, so we can talk you through it.

Tracking and Delivery

When will I receive my order?

For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250, or our free Standard delivery. 

If you've ordered non-furniture products before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

How do I select a delivery date and time for my Home Centre furniture? 

Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:

  1. Shop for your Home Centre furniture.
  2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
  3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
  4. Select a convenient time to receive your order

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be AED 250.

Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

Can I book a preferred delivery time?

You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping page as you shop.

Your non-furniture products will be delivered the next business day, if you place your order before 3:30 PM from Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery of non-furniture products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

Do I need to hand over my Cash on Delivery payment before my products are assembled?

Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do you deliver to countries outside the UAE?

We're sorry, at the moment we only deliver to addresses within the UAE.

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Call us on 800-MYHOME (800-694663) and we'll sort it out.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference.

That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system.

Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

To enable FastPay, follow these easy steps:

1.Create a HomeCentre.com account or sign in to your existing one.
2.Go to the FastPay section in My Account and click on 'Get Started Now'.
3.Select a payment method - either Cash on Delivery or Credit or Debit Card.
3.1.If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
3.2.If you choose Cash on Delivery, click on 'Save & Continue to Shipping'.
4.Now enter your shipping address. You can either select an existing address or add a new one.
5.Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

What kinds of cards does FastPay support?

FastPay supports Visa and MasterCard Credit and Debit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash on Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on HomeCentre.com with FastPay.

How do I select a delivery date and time for my Home Centre furniture when using FastPay?

If you’ve opted to pay for your Home Centre furniture by FastPay, a calendar and a map will be displayed on the product page once you click on the FastPay button. Here's how you can schedule your delivery:

  1. Pin your location on the map. This is optional, but it will help us find you faster.
  2. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
  3. Select a convenient time to receive your order.

That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be AED 250. 

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to ‘My Account’ and click on FastPay.
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the 'Set as default' button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site and on your apps?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our iPhone and Android apps.

My Account

How do I create an account?

You can set up your HomeCentre.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

 

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign Up' from the drop-down box.
  3. Enter your name and email address.
  4. Create a password and confirm it.
  5. Select your gender.
  6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign In with Facebook'.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. HomeCentre.com will use your Facebook details to create your HomeCentre.com account.

You’re good to go. Happy shopping!

Please note, once you create your account with us, you'll be able to shop all participating Landmark brands online, from one account. 

Can I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account

Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing HomeCentre.com account. You can do this by calling our Customer Service team on 800-MYHOME (800-694663). Once you’ve created your new HomeCentre.com account, you’ll be able to link it with your Shukran account from your My Account page.

How do I change my password?

To change your password, follow these easy steps:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click on Change Password.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it.
  6. Hit the 'Save Changes' button.
How do I change my payment details?

To add, delete or change your Credit or Debit Card details, follow these easy steps:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Click on the Payment link.
  4. Add or delete Credit or Debit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the 'Add a New Address' link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Returns Process

How do I return an order?

You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging or call us at 800-MYHOME (800-694663) if you no longer have it or need any kind of help.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

II. Call for a pick-up

  1. Wrap and seal your products in their original packaging or call us at 800-MYHOME (800-694663) if you no longer have it or need any kind of help.
  2. Call us on 800-MYHOME (800-694663) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

III. Return Via Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max, Home Centre, Splash, Babyshop, Lifestyle, Shoe Mart and Centrepoint store across the UAE.
  2. Hand over your return - an authorised staff member will take your package and hand you an acknowledgement receipt (please keep this safe).
  3. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

Please note, you will not be able to return Home Centre furniture to a store.

Can I return my HomeCentre.com purchases to a Landmark store?

Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Home Centre (except furniture) returns at any Splash, Max, Babyshop, Lifestyle, Shoe Mart, Centrepoint or Home Centre store across the UAE.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint store in the UAE.
  2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
  3. Receive your refund: After we check your returns, we will process your refund, which can take 2-15 business days, depending on your bank. If you’ve paid by cash, you will receive a Return Voucher.
 

Please remember, you will not be able to return Home Centre furniture to a Home Centre store.  

Can I book a return online?

Yes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

Will you still accept a return if I've discarded the packaging?

Yes. When scheduling a return by calling us on 800-MYHOME (800-694663), please wrap the returned products before handing them over to our courier partner.

Are there products I cannot return online?

You will not be able to return the following online:

  1. Any Babyshop product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
  2. Home Centre furniture.

Please check our returns policy for a full list of products you can't return.

When will you pick up the products I want to return?

When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

How do I get a refund if I paid for my order by Credit or Debit Card?

If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

How do I get a refund if I paid for my order by cash?

If you've paid for your order by cash, you'll receive a Return Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop on Home Centre products online.

Each Return Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

I just returned my order. When will I receive my refund?

Here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

If you've paid for your order by cash or Shukrans, you'll receive a Return Voucher within 48 hours of the quality check.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

I just cancelled an order. When will I get my refund?

Here’s how your refund works:

  1. If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
  2. If you’ve paid using a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.
  3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

Returns Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Products damaged by misuse or showing signs of wear, even if they are still under warranty.

- Products that have been used, altered, assembled or installed, unless they are defective.

- Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

- Toiletries and perfumes.

- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

What is your returns policy on Home Centre items?

We will accept returns on your Home Centre purchases if:

- You have purchased it within the last 30 days.

- You have the original invoice.

- The item has not been used in any way.

- The item is not damaged.

You will receive a refund if:

- The item has a manufacturing defect.

- You cancel your order at least (24) hours before the delivery time.

Our crew can take 3-5 business days to collect your returns. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 2-15 days, depending on your bank.

If you've paid by Cash on Delivery or Shukrans, you will receive a Return Voucher for the full value of your order. 

Are there products I cannot return online?

You will not be able to return the following online:

  1. AAny Babyshop product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
  2. Home Centre furniture.

Please check our returns policy for a full list of products you can't return.You will not be able to return the following online:

  1. Any Babyshop product you've ordered using scheduled delivery. This usually includes our larger products and those requiring assembly.
  2. Home Centre furniture.

Please check our returns policy for a full list of products you can't return.

Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.

What if I want to return part of an order that came with a voucher?

Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

My original order was AED 200 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

Sorry, you'll lose out on the free shipping benefit if your total order value drops below AED 200 when you return part of your order. The shipping charge will be deducted from your refund.

Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

Can I exchange my purchase for another product?

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new online purchases.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you've paid by Credit or Debit Card, here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online.

If a Return Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

Sure. You can use the Return Voucher again after an email confirmation from us.

I paid for part of my order using a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online.

I paid for an order using a Return Voucher as well as a Credit or Debit card and want to return the entire order now. How is my refund processed?

We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.

I paid for part of my order using a Return Voucher and the rest with my Credit or Debit Card, and then cancelled the order before it was dispatched. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit or Debit Card.

I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

  1. If the value of the return is higher than the value of the voucher: Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Return Voucher worth AED 30 and a Credit or Debit Card. If you return two products, your refund amount of AED 40 will be split between a Return Voucher worth AED 30 and a Credit or Debit Card refund worth AED 10.
  2. If the value of the return is lower than the value of the voucher: Consider an order with three products of AED 20 each, having a total value of AED 60. The order was partly paid for using a Return Voucher worth AED 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or AED 20 in this case.
I’ve just returned an order. Will my Cash on Delivery charge be refunded?

Your Cash on Delivery charge is the additional AED 10 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:

  1. You’ve returned the entire order and not just a few products from it.
  2. You’re returning the product because:
    1.  You received the wrong product.
    2.  It was damaged.
    3.  It did not match the description on the site.

Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.

Can I return my online purchases to a Landmark store?

Yes, you can now drop off your Home Centre (except furniture), Splash, Max, Babyshop, Lifestyle and Shoe Mart returns at any Home Centre, Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint store across the UAE.

Just box up the items you wish to return, fill up the returns slip included in each order, and drop it off at any of the stores mentioned above within 30 days of the delivery date. Do remember to carry your invoice.

For more information on returns via stores, click here or call our Customer Support team on 800-MYHOME (800-694663).

I have other questions about returns, refunds and cancellations. Who can I call?

Our Customer Support team is here to answer your questions between 9:00 AM and 10:00 PM, Sunday to Thursday. Call us on 800-MYHOME (800-694663).

Payments

How can I pay for my order?

We accept:

  1. Credit and Debit Cards - UAE-issued or International Visa or MasterCard Credit and Debit Cards.
  2. Cash on Delivery.
  3. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount. 
Can I place an order online without a Credit or Debit Card?

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

How does the Easy Payment Plan work?

If you’ve made a purchase worth AED 1,000 or above on HomeCentre.com with your Emirates NBD, Mashreq, NBAD or Samba Credit Card, call your bank and ask for the 0% Easy Payment Plan.

You can then choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period. Please note, the bank you select may charge a one-time processing fee, based on its policies.

Is there a minimum order value to be eligible for the 0% Payment Plan?

Yes, only purchases of AED 1,000 and above are eligible for the 0% Easy Payment Plan.

Can I choose my payment duration? 

Yes, you can choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period.

Is the 0% Easy Payment Plan valid on COD (Cash on Delivery) orders?

No, the 0% Easy Payment Plan is valid only on Credit Card purchases.

Do I have to pay any additional fee on the 0% Easy Payment Plan?

Yes. Your bank may charge you an additional processing fee when you opt for the 0% Easy Payment Plan. Do check with them about their policies. However, you will not be charged any interest on your installments.

After making a purchase, how much time do I have to opt for the 0% Easy Payment Plan?

You can convert to the 0% Easy Payment Plan within 45 days of the date of payment, or 7 days before your Credit Card statement is generated.

Which Credit Cards are eligible for the 0% Easy Payment Plan?

The 0% Easy Payment Plan is available on purchases made from your Emirates NBD, Mashreq, NBAD or Samba Credit Card.

Can I get a refund if I return a product I bought with the 0% Easy Payment Plan?

Yes, we will refund the cost of your return to the account from which you've made your purchase. Please remember however, that your bank’s initial processing fee, if any, will not be refunded.

Shukrans

What is Shukran?

Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

If you shop at our outlets across the GCC, Jordan, Egypt or online at HomeCentre.com, this programme adds value to your shopping experience.

Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Shukran?

Here’s how:

  1. Sign up on HomeCentre.com.
  2. Click on the Shukran tab under My Account.
  3. Follow the steps provided on the page.

That's it! You’re set.

I already have a Shukran membership. How do I earn Shukrans on my online purchases?

You’ll first need to create a HomeCentre.com account.

If you already have a HomeCentre.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?

If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 800-SHUKRAN (800-7485726) or emailing them at info@shukranrewards.com.

Do I get a Shukran membership number after signing up online?

Yes. If you have joined Shukran from HomeCentre.com, we’ll display your card number on the confirmation page and in an email.

We will automatically link your Shukran account to your HomeCentre.com account as well, so you can earn Shukrans on HomeCentre.com immediately.

How much does it cost to join Shukran?

Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?

Yes, you can still earn Shukrans, but you must link your HomeCentre.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.  

Will I lose my Shukrans if I return an item?

If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

Can I earn points on vouchers?

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

I just completed a purchase, but my points haven't been credited. Why?

If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited. 

 
How can I pay with my Shukrans?

To pay with your Shukrans, your HomeCentre.com and Shukran accounts must be linked.

Here's how to link them together:

You’ll first need to create a HomeCentre.com account.

If you already have a HomeCentre.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

And here's how you can pay with your Shukrans:

  1. Sign in to your account on HomeCentre.com.
  2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount.
  3. Use the slider to get your desired savings.

That's it!

How do I check my Shukran balance?

There are four different ways in which you could check your balance:

  1. Sign in and click on the Shukran tab in the My Account section.
  2. Take a look at the Shukran slider on the Basket or Payment page during checkout.
  3. Sign in to your account on www.shukranrewards.com.
  4. Call the Shukran team on 800–SHUKRAN (800–7485726) or send an email to info@shukranrewards.com.
How do I know if I am eligible to spend my Shukrans?

After you have linked your UAE Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

If you think that the Shukrans in your account are incorrect, contact the Shukran team on 800–SHUKRAN (800–7485726) or email them at info@shukranrewards.com.

When can I start using my Shukrans?

You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.

Are there restrictions on spending Shukrans? 

You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to AED 1. There is no maximum spending limit.

Please note that your Shukrans will not cover Shipping or Cash on Delivery charges. 

Can I earn and spend Shukrans across all the countries in which Shukran operates?

At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

What happens when I spend my Shukrans and then return an order?

When you return an order placed using Shukrans, we'll issue a Return Voucher for the value of the Shukrans spent.

This voucher will be valid only on purchases from HomeCentre.com, for 6 months from the date of issue.

When happens when I spend my Shukrans and then cancel an order?

When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. A Return Voucher for that amount will be emailed to you. The Shukrans you've earned on your order will be taken back.

I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?

This usually happens if you do not have the required minimum of 200 Shukrans.

If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.

Please contact the Shukran team on 800–SHUKRAN (800–7485726) or email info@shukranrewards.com for more information.

I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code wrong too many times while attempting to link your Shukran and HomeCentre.com accounts, your account will be locked for security reasons.

Please call us on 800-MYHOME (800-694663) and we'll help you unlock it.

How do I update my already-linked Shukran card number with a new one?

We can definitely help you update your Shukran card details. Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at info@shukranrewards.com to get it sorted out!

How do I change the personal information on my Shukran account?

To make changes to the personal details on your Shukran account, you could:

- Sign in to your online account at www.shukranrewards.com.

- Contact the Shukran team on 800-SHUKRAN (800-748 5726).

- Send an email to info@shukranrewards.com.

Will my card stop working if I don’t use it?

No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

How do I cancel my Shukran membership?

To cancel your Shukran membership:

- Contact the Shukran team at 800-SHUKRAN (800-748 5726), or

- Send an email to info@shukranrewards.com.

Can I transfer my Shukrans?

No, you cannot transfer your Shukrans.

Click & Collect

How does Click & Collect work?

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Choose the store you would like to collect from using the drop down list or select it on the map.
  5. Enter your payment information and click the 'Continue' button.
  6. Review and pay for your order using the 'Place Your Order' button.
How much does it cost and when will I be able to collect?

Click & Collect is free from your chosen store.

Orders placed before 2:00 PM from Saturday to Thursday can be collected the next business day at 3:00 PM, while orders placed after 2:00 PM (and all day Friday) will be delivered in 2-3 business days.

Which store will my order go to?

When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

The name of your chosen store will appear in your email confirmation.

Can I choose any store?

It depends on the products in your basket. If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand. If this brand is one of the Centrepoint brands, Centrepoint stores will be offered as additional pick-up points apart from the brand stores.

For multi concept basket, Click & Collect will be offered only if all the concepts are part of Centrepoint (Babyshop, Lifestyle, Splash, Shoe Mart). In this scenario, your pick-up point will be only Centrepoint stores.

During checkout you will only see the stores which have Click & Collect available.

Can I change my chosen store after I placed an order using Click & Collect?

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

How can I pay for my Click & Collect order?

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, vouchers or Shukrans.

Cash on Delivery orders are excluded from Click & Collect.

Can I cancel my order?

You can cancel your order in the following ways:

  1. Go to ‘My Account’ on our website to initiate cancellation yourself.
  2. Call us on 800-MYHOME (800-694663) and we'll help you cancel your order.
How will I know when my Click & Collect order is ready?

We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

We will also send you an SMS when your order is ready for collection.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

What do I need to bring to collect my order?

You need to bring either the SMS you receive or your email confirmation. This can either be printed or on your smart phone or tablet.

We will also need to see a form of identification to make sure that we are giving your order to the right person.

This needs to be either:

  1. Valid Emirates ID
  2. Valid driver's license or passport featuring a current photograph
Can someone else collect on my behalf?

Yes, that’s not a problem. However, they will need to bring a copy of the email or SMS confirmation, either printed or on a smart phone or tablet, and their own photo ID.

How long will you hold my order?

We’ll hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.

Please note, it may take up to 20 days for you to receive your refund:

  1. 2-3 business days to ship your product back to our warehouse.
  2. 2 business days to perform the quality check and issue the refund.
  3. Your bank or card issuer may take an additional 2-15 days to process the transaction.
What time shall I pick up my order?

You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

Where do I pick-up my order in store?

Each store has a dedicated area for collections and has signs which direct you to the collection point.

Alternatively, any of our staff will be happy to point you in the right direction.

I haven’t received an email or SMS to confirm my order has arrived, what do I do?

If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 800-MYHOME (800-694663) between 9:00 AM and 9:00 PM, 7 days a week.

How can I return my Click & Collect order?

There are some products that we don't take back. Check our Returns Policy for more details.

You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging or call us at 800-MYHOME (800-694663) if you no longer have it or need any kind of help.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

II. Call for a pick-up

  1. Wrap and seal your products in their original packaging or call us at 800-MYHOME (800-694663) if you no longer have it or need any kind of help.
  2. Call us on 800-MYHOME (800-694663) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

III. Return Via Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max, Home Centre, Splash, Babyshop, Lifestyle, Shoe Mart and Centrepoint store across the UAE.
  2. and over your return - an authorised staff member will take your package and hand you an acknowledgement receipt (please keep this safe).
  3. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

Other Information

How do I locate the store nearest to me? 

Our store locator will help you find the nearest Home Centre store.

Do offers and promotions appear on your website?

Yes, we regularly run offers and promotions on HomeCentre.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What is your policy on warranties?

The warranty period is valid for purchases made in the UAE from December 8th, 2016 onwards. The tenure of the warranty begins from the date of purchase if it is on or after December 8th, 2016.

The warranty covers manufacturing defects. Normal wear and tear or damage from misuse is not covered.

If your purchase suffers from a manufacturing defect during the warranty period, we will repair or replace the product at our discretion.

Customers are required to present the original receipt as proof of purchase when returning an item under warranty.

For more details, please click here

In-Store

Where are your stores located?

Find a complete list of our locations using our store locator.

I’m a frequent Home Centre shopper. Do you offer a loyalty programme?

Home Centre is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding Shukrans every time you shop at Home Centre.

Will my purchase be delivered to my residence? How long will it take?

We will deliver your Home Centre goods to a location you specify. The delivery period is within 5 days from the billing date.

Do you have Gift Vouchers?

Home Centre Gift Vouchers make great presents, and are available at all Home Centre stores.

How do I know whether the furniture I buy will fit my house?

All our stores have measuring tapes to help you pick furniture of the right size and better plan your purchase.

Can my items be delivered internationally?

At the moment, we don’t have the facility to deliver furniture internationally. However, we can deliver your purchase to a cargo location if you’ve booked one.

Can my purchase be delivered at a time that’s convenient to me?

We’ll send a notification to your mobile number about the estimated delivery time, 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

I’d like to share some feedback with Home Centre. How do I do that?

We’re always looking to improve your Home Centre experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

What is your returns and exchange policy?

Our Returns Policy explains terms and conditions for returns, exchanges and refunds.

Are there any charges for home deliveries?

Home deliveries are subject to the total value purchased in store. Please contact your local Home Centre to find out whether a free delivery and assembly is applicable to you.

Have other questions?

If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.

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